Name

Email Address

Which store do you shop at Jensen Store Kelso Store Both Choose One

Who served you Gyan Sam Eric Ros Dave Amy Rania Not Sure Choose One

Please rate us on our ideas of Exceptional Customer Service

Were we polite and courteous Excellent Good Average Poor Choose One

How well did we answer the phone Excellent Good Average Poor Did not phone Choose One

How clean was our shop carpark people Excellent Good Average Poor Choose One

Did we have what you were looking for in stock Excellent Good Average Poor Choose One

How well did we process your sale Excellent Good Average Poor Choose One

Did we load your car for you Excellent Good Average Poor Not Required Choose One

Your thoughts on how we can improve

What are your top 3 tips for providing Excellent Customer Service

What do you think we are best at

What do you think we need to improve

What is your biggest frustration about buying pet food

Would you use or buy the following

products and services if we provided it

Drive through service Yes No Choose One

Eftpos machine in truck Yes No Don`t get deliveries Choose One

Bags of Water Ice Yes No Choose One

Hydrobath Dog Wash Yes No Don`t have a dog Choose One

Farrier Service Yes No Don`t have a horse Choose One

Pool cleaning and servicing Yes No Don`t have a pool Choose One

Landscape supplies like sand soil mulches Yes No Choose One

Plants trees seeds Yes No Choose One

How can we use your comments

Can we use your comments in our advertising Yes No Choose One

Can we use your name and suburb in our advertising Yes No Choose One

Example I was so relieved when you carried the heavy bag

out to the car for me David G Mount Louisa

Do you want a response on any concerns you have Yes No Choose One

Thank you so much for you time

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